How Can We Help?
Frequently Asked Questions
Find answers to common questions about treatments, appointments and health fund rebates.
About Myotherapy & Treatments
Learn more about myotherapy, remedial massage and how our treatments can help you.
What is a Myotherapist?
Myotherapy is the assessment, treatment and management of musculoskeletal conditions, which may cause muscular dysfunction and pain thus affecting movement and mobility. Read more on service introduction: Myotherapy
Blog article: Myotherapy VS Remedial Massage
How many visits will I need?
The number of treatments will vary depending on the problem and individual. After a thorough assessment and treatment, the practitioners will discuss their treatment plan for the rehabilitation process.
How long will I need the treatment?
Treatment duration depends on your pain and injury history, the severity of your impairments, and other factors. Re-evaluations will be done to assess your progress and your therapist communicates with your doctor to help you achieve your therapy goals.
What conditions does myotherapy or remedial massage treat?
We sees and treats patient for a wide range of conditions and diagnoses. Please visit our Services/Common Conditions We Treat for an extensive list of conditions and diagnoses we see patients for.
Preparing for Your Visit
Information to help you feel comfortable and get the most out of your appointment.
What do I need to prepare?
Be prepared to provide your previous medical or surgical history, and list of medication. Please arrive 5-10min earlier for the 1st visit to fill a patient intake form. Try to avoid eating too much or too hungry when visiting the clinic. Our clinic is very calm and quiet environment, please switch off or silent the mobile phone once inside the treatment room.
What should I wear to my appointment?
After initial consultation and assessment, you'll be asked to undress down to underwear for the treatment. Please wear comfortable and modest underwear or even a pair of shorts is appropriate. Try to take off the jewellery or watch before the consultation.
Bookings & Appointments
Information about making, changing or cancelling your appointment.
How do I make an appointment?
Online booking is the recommended method.
Alternatively, you can book on the phone ( 03 9041 3232 ) or SMS 0422 246 339. or email: holisticbm@gmail.com
Do I have to be referred by a doctor?
No, myotherapist or remedial massage practitioner can assess and treat without referral by a doctor. You can claim the private health insurance directly through HICAPS.
How do I cancel or reschedule my appointment(s)?
Same as booking, you can do this online or mindbody app. Also you can call us ( 03 9041 3232 ) or SMS 0422 246 339. or email: holisticbm@gmail.com
Please inform us 24 hrs prior to the appointment to avoid late notice fee $20. If your appointment is missed, a $30 no show fee will be charged to your account.
What conditions does myotherapy or remedial massage treat?
We sees and treats patient for a wide range of conditions and diagnoses. Please visit our Services/Common Conditions We Treat for an extensive list of conditions and diagnoses we see patients for.
Health Funds & HICAPS
Find out about private health fund rebates and our HICAPS facilities.
How do I know if my insurance covers myotherapy or remedial massage services?
Please check our Health Funds page. You can check with your Private Health Insurance directly to find out whether covered and the rebate level.
How much gap do I need to pay after HICAPS claim?
It depends on the policy your purchased from private health insurances. A few health insurances give rebate based on percentage from 20% to 90% or even 100% bonus claim, such as Australian Unity, NIB etc. While others give fixed amount of rebate from $12 to $60 per visit, such as AHM, Medibank etc. Alternatively you can pop in our clinic with the card to have a quote, except BUPA which doesn't set up quoting through HICAPS yet.